Customer Testimonials
By the time I got to Kia, I had already test-driven multiple vehicles that day. I was tired, I knew what I wanted, and I basically walked in with the energy of: I have places to go, people to see, and chaos to create—so let's get to the numbers. 😂
Levi handled me perfectly.
He listened to what I wanted, answered my million questions, didn't pressure me, and most importantly, didn't waste my time. He was patient, straightforward, and made what could have been a stressful purchase genuinely enjoyable.
And somehow, I walked out with a 2027 Kia ... Read More DealerRater - Oct 3, 2026
My experience was great with Vann York Kia. I inquired about the availability of a K4 GT Turbo that I was looking into and was contacted shortly thereafter by Wade. Wade told me the car was available and helped me coordinate financing and trading in my current car for the K4. He was also very helpful in setting up the app and arranging delivery of the new car. Overall, it was a very easy and professional experience working with this dealership and salesman. Highly recommended!
Had my Telluride towed to this dealership to have the alternator replaced. When the Tow truck driver dropped it of he forgot to put my vehicle in park and it rolled into a car on the lot. The service advisor handled getting estimates on both my vehicle and the lot vehicle and said the dealership would handle everything with the towing company. They got the estimates and then told me they would call me to set up the appointment. I never got a call. After about 3 weeks I reached the service advisor and was told that everything had been turned ... Read More DealerRater - Mar 31, 2026
My sales associate was Brenda Loudermilk, one of the best experiences buying a car I have ever had, no one was pushy or trying to pressure me into buying.I spoke with Scott McNeill and his family while I was there and very welcoming, everyone there seemed to be happy I was there.
Great place and great group of people to do business with. But I can't say enough about Brenda Loudermilk, we had several different conversations not pertaining to the vehicle. And she answered every question I had about the car and was very knowledgeable about it.
I ... Read More DealerRater - Mar 5, 2026
We purchased a car from Carolina Hyundai and have had warranty issues. We have been so unbelievably disappointed by the poor and blatantly dishonest customer service and repeated stalling to run out our warranty that we will do everything we can to spread the word not to purchase a car from Carolina Hyundai. Beyond disappointing.
I bought a new truck six months ago and paid cash, the salesman Bill told me that he would send me a bottle in the mail because the parts department was closed . That was six months ago, I contacted the dealership 2 weeks ago and was told that Bill retired, so I asked to speak to the manager, Ben gets on the phone and was just rude all the way around and really did not care what a customer was saying. I then asked to speak to the owner who called me back and TOLD ME that he would put a ... Read More DealerRater - Feb 18, 2026
🥰I bought a new car from Brian at this dealership. He is the BEST! No hard sell. Just very informative and patient with all my questions. He couldn't be more helpful. All the folks here were friendly. I highly recommend going to McNeil Chevrolet for your next car purchase. Guess what.......the patience with questions and service after the sale continues. Ask Brian what I bought from him. You'll be as surprised as I was that it could happen. Brian, you are the best!!
I purchased a Sante Fe from Carolina Hyundai in April of 2025 and at the time of purchase I agreed to an extended warranty. The very next morning I called the finance department and requested that the warranty policy be cancelled and refunded, which they agreed to do. As of this date no cancellation or refund of the extended warranty has been issued to my bank...as promised on at least 5 different occasions...all in writing. My recommendation would be for you to find another Hyundai dealership to work with because I have no faith this dealership will keep any commitment ... Read More DealerRater - Sep 17, 2025
Great experience with Wade, he was patient ,expedience and professional we walked away with a new Santa Fe and we r very pleased with the experience recommended them highly !
Purchased 2013 Kia Sorento on 04/30/2025. Back seat mechanisms were faulty and dealer refused to repair. Costs me $889 at another dealer. They knew it at High Point. After 5000 miles sound one tire worn out and others were iffy. Replaced all 4 tires. Be wary of these people.
Recall notice that killed my car is going to take months to get fixed. I have a 2022 Kia EV6 and up to this point, I have loved the car. There was a recall notice that came in November of 2024 to fix the ICUU. If this part dies (which mine did) the vehicle is rendered undriveable. They have had my car for over a month since it died and there is NO timeline for fixing it. They cannot even give me a loaner and can give no reasonable answer as to why. Stay away from this place because they are terrible.
My wife and I bought a used 2019 KIA Sorento and worked with Simon and it was a great experience. Within 6 months ,we started having electrical issues that kept killing the battery. The dealer tried very hard to diagnose the problem and couldn't find the problem. I was mad and asked the owner to take the car back and it was a bit of a fight but they finally took the car and we were able to purchase a new 2025 KIA Sorento S model. We worked with Brandon Johnson, and he was great to work with. I give the dealership ... Read More DealerRater - Jan 30, 2025
I highly recommend! Everyone I worked with on my purchase was great. John, Anthony and Stephen were all very helpful and made this process really smooth and easy for me. They’re great people as well!
I’m a car guy. Love my 2023 Santa Fe but one of the best parts of ownership is in dealing with their Service Department. Majer Elswick is the manager and a fantastic guy. I can’t imagine dealing with anyone else for service! This dealership just continues to impress. Smart, capable, knowledgeable people! Buy here!
We bought!!!!! Randy is the best! Great group of ppl!
Just bought my second vehicle from McNeil. Traded the first for an upgrade, and John Lambie was my guy. John did an UH-MAZING job keeping me informed, answering my questions, and working with me and my schedule. Will definitely come back if/when I upgrade again!!
If you want a great experience purchasing a new vehicle, take a trip to any dealership owned by Mr. David McNeill. I had the pleasure of meeting Mr. McNeill when I picked up my new truck last week at McNeill Chevrolet in Wilkesboro, NC. He and his staff are extremely friendly and accommodating. I worked with Salesman, Mr. Bill Lyons and Sales Manager, Mr. Ben Mockerman. Both handled everything I asked for and kept me well informed on the status of the truck as it was being shipped from the factory. Mr. Lyons took all the time I needed to ... Read More Google - Jun 15, 2024
I went to dealership Wednesday June 12 with my Silverado It is fleet vehicle with 100,000 mile warranty.... Per GM it was under warranty having 87,000 miles and they were in willing to provide a vehicle which per GM they are suppose to I ended having it towed from there to a real Chevrolet dealership who values customers and GM policy. What a terrible experience unwilling to help and do the right thing.
Up front and honest, sales rep John Lambie was very helpful and addressed all of my concerns and made sure I was happy. I Highly recommend doing business with them. Michael Blankenship
Very professional sales team, answered all my needs, very easy transaction !! I would recommend this dealership to anyone looking for a new vehicle .
Bill and Ben were absolutely wonderful and very helpful! I will be a return customer
The experience I had at Chevrolet dealership was great and I’m in love with my 2024 Chevy trax and I want to thank Bill for helping me purchase my new vehicle and for being so nice and helpful
Everyone was very helpful and professional. They were very patient and polite even though I ask a lot of questions.
Awesome Experience!!!
The process was great from the managers to the sales staff and finance. Best dealership you could ask for. Bill explained all the features on my new Trax and made sure I was comfortable with it. I will definitely do business there again. Thanks Guys
We were given quality service and much patience as we made our decision to purchase a vehicle.
Great sales associates. Everyone I met was polite and helpful. Love my new car. Great dealership.
We were greeted in a very friendly manner and treated like we mattered. When the salesman had someone show up for a scheduled appointment early, he made sure we were taken care of. Both gentlemen were very professional and helpful. They weren't pushy to make a sale, but they also didn't act like they could care less. After making the deal, the 1st salesman returned to help me get started with OnStar as well as show me tips and tricks for the technology package. 5 stars for the whole process and all who helped us out!
An updated review.... We changed our rating from 1 star to 5 stars because McNeill Chevrolet really stepped up and made everything right!! We really appreciate how quickly they resolved our issue. Thank you McNeill for doing the right thing! We would purchase a vehicle from them in the future!
We purchased a used 2020 BMW X7 a couple of months ago from this dealership. We were very impressed with the salesman, managers and owner at the time of purchase. They put new tires on the car and did some service to it as well. We were told that the brakes were replaced ... Read More Google - Apr 2, 2024
Everything was good
After working with at least two dozen dealers within 300 miles of Charlotte to lease a new 2024 Ioniq 6, I had hands down the best experience at Carolina Hyundai. Lindsay, my sales agent, was communicative and highly professional--and most important in this business, a straight shooter! His manager, Shane, agreed to return my call, and proved to be the same way. I was impressed.
The ONLY reason I have not yet done the lease is because their dealership is not set up to do a "one-pay lease". Since Hyundai Motor Finance has massively better lease "money factor" rates ... Read More DealerRater - Mar 22, 2024
Great Customer Service! Enjoy talking to the employees and they take really good care of me.
Bought a brand new 2017 kia soul from here. I have always loved Kias this was actually my third kia. I work at a bank i only drive to and from work 6 miles a day and then the normal once a year vacations. I maintain my car like i should and take pride in taking care of it because this was the first brand new car i ever owned.
Fast forward to 2022 I noticed it was burning oil so made appointment did oil consumption test, it passed. i did not understand but im not a mechanic so i took them at ... Read More DealerRater - Mar 20, 2024
Just purchased my second vehicle from McNeil and as expected, they crushed it on all levels! I just went to "look" lol and I rode on out of the dealership smiling! Randy was great and the financial manager was on top of his game! This place really cares about your wants and needs. They do not hassle, they are upfront, honest and compassionate. They represent themselves and their dealership to the highest! Great group of people! They have earned our lifetime business! They go above and beyond each time! I am happiest I have been in a vehicle ... Read More Google - Mar 18, 2024
This is the 2nd vehicle I have bought here! Brian and Ben are super helpful! Always enjoy shopping and feel welcome!
Everything was to my satisfaction. No problems or concerns what so ever. Chris was very helpful and knowledgeable. Very happy with my service.
Fred was great. He got me into a car within 3 days. It's was amazing & a shock 2 me that I would even get approved but I did. 2018 kia forte & payments are low. Thank you Fred & everyone @ McNeill Chevrolet for the awesome experience of trading my car in for a new one. I recommend if ur looking for a new ride Holla @ Fred & McNeill Chevrolet. They will get u all set up.
The quality of service, the friendliness and the knowledge is unbeatable! We have been doing business with McNeill Chevrolet of Wilkesboro for a long time. They not only will be servicing our new vehicle, but they also service our older Chevrolet trucks as well!
McNeill Chevrolet was hands down the best car buying experience we have ever had. The salesman, Chad was quick to assist and answer any questions I had. Within hours I was able to purchase a new truck will little to no stress during the process. Chad arranged for our new truck to be delivered 2.5 hours away the same day of purchase. My husband and I both communicated with the Sales Manager, Ben back and forth due to some unforeseen questions and concerns. Ben was prompt and always so kind, and professional. He accommodated every request to ensure my husband was ... Read More Google - Feb 21, 2024
me and my wife had a great time with the staff and test driving the truck
I came in for an oil & oil filter change, the dealership (service department) did well. Thanks for taking care of my needs in a timely manner.
Great service
Props to the automotive department
Great experience
Bought brand new kia forte in April 2019. Seats emitting fine particles, dash, door panels, seats, etc full of white, fine particles. Went to Kia, they looked at it. Service said didn't know what to do. Nothing was done. Went back about fibers flying in air again & again. Nothing done. Finally after 3 years they sprayed seats. Not as much particles on dash for 2 weeks. Went back again & again. No satisfaction. Same mess. CLled the Kia Corporation and reported the non-service I had been reeiving. Corp contacted them. No response from HP Kia. Service manager, Mager Elswick will not ... Read More DealerRater - Feb 3, 2024
Very helpful staff
Alyssa Lausch in service is amazing!! I brought my vehicle in for a 20,000 mile service and she had them check everything on it. She even went over the 100 point inspection with me and explained everything great!!! I will defiantly be coming back here to have all of my vehicles serviced with Alyssa!!
Great Service
Excellent service in good time.
as always best service anywhere
McNeil Chevrolet had what we needed, but what we really appreciated was that the final purchase price, including dealer add ons, were clearly displayed on the website and communicated to us before we went over there, so there were no surprises when we got there. There were no sales gimmicks, just straightforward info and pricing. Chance was our sales guy and he made sure to answer all of our questions as thoroughly and honestly as he could. Ben helped us get the best price possible. Overall, we were very pleased with our experience.
Very effective and friendly
please stay away from this dealer, liar's cheats, crooks, worst service dept. ever, spent $3400.00 to repair my truck had to have it towed home. looking for a good repair shop now, never do business with Mcneill again.
Very poor service. This place needs to be shut down.
Chris always takes care of me and the service department does a great job
Sensational service!!!
Excellent service and professionalism. A+++
Always pleased with the professional and friendly service we receive at McNeill Chevrolet.
I bought the car the first week or two of 2023. In February, the battery died and Carolina Kia wouldn't give me a new battery, they just charged the one that came with the car. When I was talking to the service person (Mark Walters) on the phone to see I could get a new battery and I had also told them about five other things that needed fixing, he hung up on me. They kept the car a week and only charged the battery. Nothing else was fixed.
I went to them because I had heard too many bad ... Read More DealerRater - Oct 30, 2023
Checked with Hyundai in High Point about a car in the price range of the trax. The salesman said they have a 2RS Trax coming in and I will see if they will send it here. He asked and they said they would send it there as soon as the car arrived and passed their inspection. Chevy of Wilkesboro dragged their feet around on sending it like they had agreed to do, the sale was a done deal I had already pulled the money at the time to buy the car when it arrived to the Hyundai dealership (both are ... Read More Google - Oct 26, 2023
Very pleasant and quick to finish the maintenance on my truck
Wait time was great. Chris came and talked to me about what needed to be done. Overall very good service.
Amazing Dealership that treats you like family. Sarah does a outstanding job everytime I need my car and trucks serviced.
Very well pleased.
We were walk in customers who weren't really prepared for buying a car that day. Larry Spates was extremely pleasant and helpful in explaining and guiding us through the purchase of our new Santa Cruz. Helped us understand all the features and get the right vehicle and financing we needed and were driving home in record time.
I have done business here a lot he was the best salesman I have ever had . His name was Tony . So go by Wilkes McNeil Chevy and see Tony .
Could not get the service department to fix my 2023 Kia Telluride and then the Dealership refused to work on it and make it right when I complained and left bad reviews. DO NOT EVER PURCHASE FROM THIS DEALERSHIP !!!!!!
Don't buy a Chevy vehicle because they don't want to do warranty service. I know warranty services are billed at a reduced rate, but money is money, and fixing customer complaints is critical as a customer service function.
McNeill service department is the worst I have ever ever worked with. There is no communication back for any issues I've ever had my car in there. Chris the service advisor I've had has lied to me on multiple occasions. He's lied to me about loaner vehicles and parts "being on order".
Don't believe ... Read More Google - Sep 1, 2023
Carolina Kia of High Point is a fantastic dealership. They have honest pricing that matches their website, no additional add ons nor "market adjustments" and are negotiable. If you are searching for a great dealership and a wonderful salesman, look no further than Carolina Kia and Lindsay Laws. Lindsay will definitely take great care of you! Oh, and very quick. Learning the functions of the car took longer than the actual purchasing. This was by far our easiest vehicle purchase ever!
Didn’t like the service here the lady in the back where the service is no good truly didn’t do what I ask her to do and charge crazy prices no good whatsoever
Dropped off my 2012 Buick Regal GS for a Diag related to issues going into gear (manual transmission). I described the problem and how it began, Sarah my advisor got back to me on the Diag, and simply said "you need a transmission". Okay cool, so first off, how did you come to that conclusion, I paid for a Diag so I would expect for them to tell me whats leading them to an internal transmission related issue. However, all they did was "hook it up to the machine" and did not tell me what codes were ... Read More Google - Jul 28, 2023
I have always bought Nissans and was a firm believer in their product. However, after this experience I will never buy another Nissan and the only recommendation that I will give anyone when it comes to McNeil Nissan is to run the other way.
In October 2022, I bought a 2023 Platinum Nissan Pathfinder. I was super excited about the car until I took it in for its 10,000 mile service. What was supposed to be a quick visit turned into a 4 hour wait. I was informed that the battery in the Pathfinder charge was low and that they needed to run an ... Read More DealerRater - Jul 14, 2023
Great customer service would highly recommend, Jeremiah was our Sales person and was very knowledgeable about the vehicle we purchased
Will not get ahold of me in any way. Have contacted multiple times leaving name and number but won’t get a call back. 3 months later and no title work has been done.
Had made appointment online, but when got to the dealership for our 2 p.m. apt they said we didn’t have one! They begrudgingly fit us in, but insisted we needed an emissions test on our Bolt EV! What? Couldn’t do the required software update because their only tech who knows bolts was on vacation! Truly pitiful!
Go see Roderick of Carolina Kia. This guy is awesome when it comes to selling cars. Went with intentions to trade 2 months before I traded. He remembered who I was and what we discussed. Went out of his way to let my daughter watch the soccer play offs on his computer. Just an overall great guy to work with. Would love for Kia corporate to see my review as I messed up on my email review when answering one of the questions. I highly recommend Carolina Kia of High Point. Great group of people to work with.
My sales rep, Larry Spates was great to work with. He helped me get exactly what I wanted when I ordered my Santa Cruz. This had to be one of the fastest easiest buying experiences that I've ever had at a dealership. Larry kept me informed while my truck was on order. When I picked it up, he explained the features and helped me with the setup and ensured me if I forgot something he'd show me again. I enjoyed working with him on this purchase and would recommend him to friends. This was an extremely low pressure, ... Read More DealerRater - Nov 25, 2022
Terrible place will not be returning
Top Notch service received from Larry Spates, we received professional service on purchasing a new car.
Larry Spates was great. I love my new Tucson Hybrid. I would give Mr. Spates a 10 star revue if I could!
My Van was delivered to Carolina Kia of High Point North Carolina June 27 2022. my insurance adjuster approved the work on 29 June 2022. It was Two weeks before they checked it out to find problems. The insurance company approved the work to be done and paid them. I have called several times and never got a return call yet today is August 15, 2022 this is day 50 still waiting on a call! I will never own another Kia vehicle I would like to find out what’s going on with my van they have it’s a 2015 my advice is to not have any ... Read More DealerRater - Aug 15, 2022
It started off fine, but then they wanted to charge me excessively for brakes and rotors that I didn’t need then they neglected to tell me my front end was severely out of alignment and that I needed tires. But they wanted to push for the brakes to get done.
My husband (whose truck is literally his job) traded a 2020 Dodge Ram with them that we had a lot of equity in for a Chevy Silverado. Less than 48 hours of owning the Silverado, it ended up in the shop. We were told it was fixed and then it messed up again. Long story short, we had to rent a truck for over $1000.00 per week and we're told it would be fixed in 1 week. Then 2 weeks rolled around. Then 3. Until finally we had to go buy another truck just because we couldn't keep renting for over $1000 per week. When ... Read More Google - May 11, 2022
Charge way too much for windshield wipers
+ 5 Carolina Kia is and will always be my go-to for car service. I love the spirit of the people and the whole atmosphere. Everyone is always so friendly and welcoming. There is no other better dealership in my 52 years that give better service in my opinion. I recommend them to all I can. They put you at ease and explain in detail the workings of your automobile. Special thank you to Neal, Chris and Haven, and the entire Service Department.
I dealt with Marina who absolutely asked questions to figure out exactly what I needed and it ended up being what I wanted without even knowing it. I'm super excited about the Santa Cruz and am thankful for how much work she put in to get me this vehicle!
I was quoted almost $900 for new brakes and rotors, just to find out that they don’t need to be replaced! Very disappointed that they tried to take advantage of a woman!
I just purchased a kia soul 2020 and I love it. Steve Holt was very helpful and worked with me to help buy my car.
Absolutely terrible place to buy a car from. They do bad business and lie. My experience is too horrible to write about. I now have a very disappointed 17 almost 18 year old and wasted my time and money. Now need to cancel loan I had out on a car. Do NOT do business here
DONT use service. They're DISHONEST. Told us repair $119.00 actually was $1019.00
We had a great experience working with Larry Spates and the team at Carolina Hyundai. Very informative, organized, and fair prices. Definitely recommend this dealership.
Best service department anywhere!! They go above and beyond! Very friendly and efficient! I highly recommend them to anyone in the area that has a Kia that needs service!
I traveled 2.5 hours to meet Larry Spates and my new KIA!!! So worth it, I was in and out with a financed car in 3 hours on a Sunday!! So professional, no bait and switch, just great service from a great guy!!!
